Ken Jacks, CPYB

After sailing smaller boats for almost 40 years, my wife and I made the decision to upgrade to a larger boat. We decided to work with Ken Jacks at Crusader Yachts. He patiently showed us boats for many months. We finally found the perfect boat. Ken helped us through the purchasing process, boat survey, and final sale. The experience was educational and very pleasant. He continues, to this day, to check up on us and our boat. Without any hesitation, I would use Ken again and would recommend him to all of my friends looking for a boat.

Jonas & Elaine Lodge, Annapolis

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“Wendy and I wanted to say THANKS.

Once we made the decision to sell, we made a bee-line to Crusader to list the boat and represent us in the sale. That decision was based on the firm’s reputation and having enjoyed speaking with your folks over the years at the Annapolis show, etc. I may have described how we sat in the car outside your office that Sunday calling the cell phone for each of the Crusader brokers to set up a meeting. As luck would have it, you answered and met with us promptly and away we went.

If you had told us we’d be closed by the end of September I would have thought you were crazy! But it happened and the result is another happy customer for you and your firm.

Obviously I will steer people your way whenever I hear of anyone looking to buy or sell. Great job and thanks!!”

Keith & Wendy Metzger – Ericson 333

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“Like no other broker I’ve worked with (and I’ve worked with a lot!), I felt like Ken really had my best interest in mind. He took his time with me, had lots of great advice from his extensive sailing experience, and was there for me any time I had a question, even long after the sale was complete. I would highly recommend him to anyone.”

– John Wolf – Pearson 365

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“My wife and I recently used Crusader as our buyers broker and I wanted to let you know what a wonderful experience we had with Ken Jacks. You are very lucky to have Ken servicing your clients.

At first, I was reluctant about engaging a buyers broker but Ken did a good job at building a relationship without being pushy, a definite plus because both my wife and I are sensitive to the hard sell. Ken did an excellent job at explaining the pros of using a buyers broker and explained what he could do for us. He then delivered on his promise.

During the relatively short sales cycle, Ken listened to all of our needs and correctly identified several boats that were of interest to us. After not being satisfied with a few, he suggested we look at Cabo Ricos and I am glad he did. At his encouragement we made two offers, one of which was accepted, to our delight. All the while Ken did an excellent job at guiding us through the process of making the right offer and provided coaching on counter offers, and finally, how to complete the sale.

However, it was his post sales support that was truly engaging and what separates Ken from so many other brokers we have interacted with. Ken could have just shook our hands and parted ways once his check was in the mail but he did not; he continued to engage us and make sure we were satisfied with the sale and offered to help us with the delivery of ‘Miss Maggie’ to her new home. This is OUTSTANDING customer service.

As such, I will not hesitate to recommend CYS to anyone I encounter that may need a buyers broker and will look to you if we decide to sell our vessel at some point in the future.

Kindest Regards,”

– Alex and Lisa Tarlecky
S/V Tiki Trek